Returns and Refunds Policy
23/06/2025
🔄 Returns & Refunds Policy – KidsShoppy.com
We understand that sometimes things don’t work out—and that’s okay! At KidsShoppy.com, we’re committed to making returns and refunds simple, transparent, and hassle-free.
✅ Return Eligibility
You can return or exchange a product within 4–7 days of receiving your order if:
- The item is damaged, defective, or different from what you ordered
- The product is unused, unwashed, and in its original condition with tags, labels, and packaging intact
- The request is made within the eligible return window from the date of delivery
📦 Items like innerwear, socks, personalized products, and hygiene-related items are non-returnable for safety reasons unless they arrive damaged or defective.
Your order will be replaced and exchange will delivered with in 5 to 7 days
🔁 Easy Return Process
- Initiate a Return
Email us at support@kidsshoppy.com with your:- Order ID
- Reason for return
- Photos/videos (if the item is damaged/defective)
- Pickup or Drop-Off
- Our courier partner will arrange a free pickup from your address (subject to service availability)
- In some cases, you may be asked to self-ship the item to our warehouse
- Inspection & Approval
- Once we receive the product, our team will inspect it
- Approved returns will be processed within 3–5 business days
💰 Refunds Policy
Refunds will be initiated to your original payment method or issued as store credit, based on your preference:
| Payment Method | Refund Method | Time Frame |
|---|---|---|
| UPI/Credit/Debit Card | Original Source | 5–7 business days |
| Cash on Delivery (COD) | Bank Transfer/Store Credit | 5–7 business days after bank details are received |
| Wallet Payments | Same Wallet | 3–5 business days |
Refund will be credited to your original payment method with in 7 business days
Note: Shipping charges and COD fees (if any) are non-refundable unless the return is due to our error.
❌ Cancellations
- Orders can be cancelled before they are shipped
- Once shipped, the order cannot be cancelled and must follow the return process after delivery
To cancel an order, please contact:
📧 support@kidsshoppy.com or 📱 WhatsApp: +91- 8499932365
🧸 Items Not Eligible for Return
- Innerwear, socks, and feeding items (for hygiene reasons)
- Clearance Sale or Final Sale products
- Customized or personalized products
- Items returned without original packaging or tags
📞 Need Help?
We’re happy to help with any issues related to your order.
- 📧 Email: returns@kidsshoppy.com
- 📱 Call/WhatsApp: +91- 8499932365
- 🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM
Your satisfaction is our top priority. We’re here to make things right!
Thank you for shopping at KidsShoppy.com – where every little detail matters.